Privacy Policy
Last Updated: August 8, 2026
CarbNeutral (“CarbNeutral,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website or submit information through our contact form.
1. Personal Information We Collect
When you use our website or contact us, we may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number, if provided
Company or organization name, if provided
Information contained in your message or inquiry
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
2. How We Use Personal Information
We may use the personal information we collect to:
Respond to questions, requests, and inquiries submitted through our website
Communicate with you regarding our products or services
Provide information or services you have requested
Establish and maintain business relationships
Improve our website, products, and services
Maintain the security and functionality of our website
Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are unrelated to those identified at the time of collection without obtaining additional consent where required by applicable law.
3. Consent
By voluntarily submitting personal information through our contact form, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.
Where required by applicable law, we will obtain additional consent before using or disclosing your personal information for a new purpose.
You may withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.
4. Contact Form
Information submitted through our contact form is used to respond to your inquiry and communicate with you regarding your request.
Please do not submit sensitive personal information, passwords, financial information, or other confidential information through the contact form.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information to third-party service providers that assist us with operating our website, hosting, email delivery, analytics, security, or processing contact-form submissions.
These service providers receive only the information reasonably necessary to provide their services and are expected to protect personal information appropriately.
We may also disclose personal information where required or permitted by applicable law, including in response to legal proceedings, court orders, regulatory requirements, or lawful requests from governmental authorities.
6. Service Providers and Information Processed Outside Canada
Some of our service providers may process or store personal information outside Canada.
When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to government authorities in accordance with those laws.
We take reasonable steps to ensure that third-party service providers handling personal information provide appropriate safeguards and use the information only for authorized purposes.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
8. Safeguards
We use reasonable physical, organizational, and technological safeguards appropriate to the sensitivity of the information to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Access and Correction
Subject to applicable law, you may request access to the personal information we hold about you and request that inaccurate or incomplete information be corrected.
To make a privacy-related request, please contact us using the contact information provided below.
We may require sufficient information to verify your identity before processing a request.
10. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with our website, and improve our services.
Third-party services used on our website may also collect information through cookies or similar technologies in accordance with their own privacy policies.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or applicable privacy laws.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us:
CarbNeutral
Canada
Email: info@carbneutral.com
We will respond to privacy requests in accordance with applicable Canadian privacy laws.